Recommended Package
Our recommended package is “VeriSM Plus – 60 days access plus exam”. It gives you an additional 30 days free access when you buy the exam upfront.
Course Overview
- Get VeriSM Plus qualified at your own pace
- 30 or 60 days online access
- Fully accredited
- VeriSM Plus study guides and more…
- Tutor support
- 24/7 helpdesk
- Training + Virtual Mentor session included
Course Contents
- 18 lessons – easy to absorb lessons covering the VeriSM™ model, innovative technologies, progressive practices, and innovative technologies
- Includes video tutorials, study guides and quizzes
- Study duration: 7 hours
Lessons in this training
- Lesson 1: Digital transformation
- Lesson 2: Organizational structure
- Lesson 3: Teams
- Lesson 4: Introduction to the VeriSM model
- Lesson 5: The VeriSM Model Part 1 Define
- Lesson 6: The VeriSM Model Part 2 Produce
- Lesson 7: The VeriSM Model Part 3 Provide
- Lesson 8: The VeriSM Model Part 4 Respond
- Lesson 9: Adapting the VeriSM Model
- Lesson 10: Progressive practices Agile
- Lesson 11: Progressive practices DevOps and SIAM
- Lesson 12: Progressive practices Lean Shift Left
- Lesson 13: Progressive practices CXUX Continuous Delivery
- Lesson 14: Innovative Technologies - Part 1
- Lesson 15: Innovative Technologies – Part 2
- Lesson 16: Innovative Technologies – Part 3
- Lesson 17: Getting Started
- Lesson 18: Exam Preparation
Course Samples
Course Prerequisites
- VeriSM Essentials Certificate or a current Foundation Certificate from most other recognised service management frameworks (ITIL, ISO/IEC 20000, IT4IT etc)
Exam details
- Exam duration: 30 minutes
- Exam format: closed book, multiple choice
- Exam delivery: online, webcam proctored
- Exam pass mark: 65% (13/20 questions)
- Exam language: extra time is available for non-native English speakers
Who’s it for
VeriSM Plus is aimed at those who already hold VeriSM Essentials, or a foundation level qualification in ITIL or ISO/IES 20000 and have previous knowledge and experience of service management fundamentals.
