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VeriSM Foundation

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Recommended Package

Our recommended package is ‚ÄúVeriSM Foundation – 60 days access plus exam‚ÄĚ. ¬†It gives you an additional 30 days free access when you buy the exam upfront.

Course Overview

  • Get VeriSM foundation qualified at your own pace
  • 30 or 60 days online access
  • Fully accredited
  • VeriSM foundation study guides and more…
  • Tutor support
  • 24/7 helpdesk
  • Training + Virtual Mentor session included

Course Contents

  • 22 lessons – easy to absorb lessons covering the VeriSM model, innovative technologies, progressive practices, the service organisation, service culture and people and organisational structure
  • Includes video tutorials, study guides and quizzes
  • Study duration: 18 hours

Lessons in this training

  • Lesson 1:¬†Organizational context & governance
  • Lesson 2:¬†Digital transformation
  • Lesson 3:¬†Service Culture
  • Lesson 4:¬†Organizational structure
  • Lesson 5:¬†Teams
  • Lesson 6:¬†Service Provider Challenges
  • Lesson 7:¬†Organizational change principles
  • Lesson 8:¬†Introduction to the VeriSM model
  • Lesson 9:¬†The VeriSM Model Part 1 Define
  • Lesson 10:¬†The VeriSM Model Part 2 Produce
  • Lesson 11:¬†The VeriSM Model Part 3 Provide
  • Lesson 12:¬†The VeriSM Model Part 4 Respond
  • Lesson 13:¬†Adapting the VeriSM Model
  • Lesson 14:¬†Progressive practices Agile
  • Lesson 15:¬†Progressive practices DevOps and SIAM
  • Lesson 16:¬†Progressive practices Lean Shift Left
  • Lesson 17:¬†Progressive practices CXUX Continuous Delivery
  • Lesson 18:¬†Innovative Technologies- Part 1
  • Lesson 19:¬†Innovative Technologies- Part 2
  • Lesson 20:¬†Innovative Technologies- Part 3
  • Lesson 21:¬†Getting Started Lesson
  • Lesson 22:¬†Exam Preparation

Course Samples

Course Prerequisites

  • This course does not require any existing knowledge of VeriSM
  • There are no mandatory pre-requisites for the exam

Exam details

  • Exam duration: 60 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored
  • Exam pass mark: 65% (26/40 questions)
  • Exam language: extra time is available for non-native English speakers

Who’s it for

VeriSM Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.


VeriSM Foundation – 30 days access, VeriSM Foundation – 60 days access, VeriSM Foundation – examination only, VeriSM Foundation – 60 days access plus exam