Recommended Package
Our recommended package is “VeriSM Essentials – 60 days access plus exam”. It gives you an additional 30 days free access when you buy the exam upfront.
Course Overview
- Get VeriSM Essentials qualified at your own pace
- 30 or 60 days online access
- Fully accredited
- VeriSM Essentials study guides and more…
- Tutor support
- 24/7 helpdesk
- Training + Virtual Mentor session included
Course Contents
- 13 lessons – easy to absorb lessons that will help students to understand service management basics in the digital age using the VeriSM model
- Includes video tutorials, study guides and quizzes
- Study duration: 7 hours
Lessons in this training
- Lesson 1: Organizational context and governance
- Lesson 2: Digital transformation
- Lesson 3: Service Culture
- Lesson 4: Organizational structure
- Lesson 5: Teams
- Lesson 6: Service Provider Challenges
- Lesson 7: Organizational change principles
- Lesson 8: Introduction to the VeriSM model
- Lesson 9: The VeriSM Model Part 1 Define
- Lesson 10: The VeriSM Model Part 2 Produce
- Lesson 11: The VeriSM Model Part 3 Provide
- Lesson 12: The VeriSM Model Part 4 Respond
- Lesson 13: Exam Preparation
Course Samples
Course Prerequisites
- This course does not require any existing knowledge of VeriSM
- There are no mandatory pre-requisites for the exam
Exam details
- Exam duration: 30 minutes
- Exam format: closed book, multiple choice
- Exam delivery: online, webcam proctored
- Exam pass mark: 65% (13/20 questions)
- Exam language: extra time is available for non-native English speakers
Who’s it for
VeriSM Essentials is an ideal entry level for those wanting to work in IT, service management or with digital services. It’s also ideal for non- IT professionals who need an awareness of how digital technology is used in delivering service and value to customers.
