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ITIL 4 Foundation

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Recommended Package

Our recommended package is “ITIL 4 Foundation – 60 days access plus exam”. This gives you an extra 30 days to complete the course for only a small additional cost. 30 days goes very quickly!

Course Overview

  • Get certified at your own pace
  • 30 or 60 days online access
  • Fully accredited
  • Study guides, quizzes, sample exam and more….
  • Tutor support
  • 24/7 helpdesk
  • Training+Virtual Mentor session included
  • The Foundation online course will introduce you to service management key concepts, ITIL principles, the service value system (SVS), practices and their role in a service provider organisation
  • 6 modules including 26 easy to learn sessions
  • Includes video tutorials, study guides and quizzes
  • Study duration: 12 hours

Modules in this training

  • Module 1: Key Concepts of Service Management
  • Module 2: The Guiding Principles of ITIL
  • Module 3: Service Management and Value
  • Module 4: ITIL Practices Introduction
  • Module 5: ITIL Practices Deep Dive
  • Module 6: Course Recap and Exam Preparation

Course Samples

Course Prerequisites

  • This course does not require any existing knowledge of the ITIL framework
  • There are no mandatory pre-requisites for the exam

Exam details

  • Exam duration: 60 minutes
  • Exam format: closed book, multiple choice
  • Exam delivery: online, webcam proctored
  • Exam pass mark: 65% (26/40 questions)
  • Exam language: extra time is available for non-native English speakers

Who’s it for

This online ITIL Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to achieve certification to demonstrate this. The ITIL Foundation certification is a pre-requisite for anyone wanting to progress to intermediate level ITIL training.


ITIL 4 Foundation – 30 days access plus exam, ITIL 4 Foundation – 60 days access plus exam