Ian Groves

Biography
Born and raised in in the North East of England but have spent most of my adult life in Norfolk. I originally qualified as a Pharmacist, but after many years of working in retail I decided that a change of career was needed. I was lucky enough to find employment with ICL, some 20 years ago, who were looking for people with lots of customer skills and no IT experience. A perfect match and the rest is history. I have spent the intervening years developing my IT service management and consulting expertise and have worked extensively across Europe. Having left Fujitsu in 2018 to start Syamic with Pat, we have seen the demand for SIAM expertise grow rapidly.

Specialist Area
Accredited Service Integration and Management (SIAM) professional, specialising in Target Operating Model design, SIAM governance frameworks and the development of training courses.

Work History
10 years as a community Pharmacist across the North East, Midlands and finally Norwich. 20+ Years working my way through numerous service delivery and IT architecture roles.

Hobbies
Classic car restoration and anything that requires me to spend lots of time in the garage.

Fun Fact
I once won an in-flight competition to sit in the cockpit of a plane as it came into land at Gatwick. Wouldn’t happen today.

Pat Williams

Biography
Born in London and now living in Wiltshire. Left school at 17 to work in the foreign exchange sector. Completed 18 months voluntary service before managing 50 ‘rough and ready’ bikers and drivers as a dispatch controller. While there, I became a self-taught Cobol Programmer to enable a change of role into the IT industry. Worked in a variety of technical, management and consultancy roles across various IT companies including 2 start-ups through to IPO. Worked with Ian at Fujitsu from 2014, before leaving to start Syamic together in 2018.

Specialist Area
Accredited Service Integration and Management (SIAM) practitioner and ITIL Service Management.

Work History
Over 30 years’ technical and consultancy experience in the IT industry gained across both the public and private sectors. Developed my IT career at Intel, IBM, Predictive, Vanco and Fujitsu Services.

Hobbies
Football, Formula One, choral singing, travel and family.

Fun Fact
As a teenager I was the lead vocal in a band. My son as a teenager did the same. Trialled for Watford Football Club as a youngster.