SIAM Capability Assessment
We provide a detailed analysis of an organisation’s current ‘As-Is state’. From this, we develop a complete overview of their capabilities and map them to their ambitions to realise a successful SIAM implementation or optimisation of the organisation’s current operating model. We focus on skills, processes and tools and highlight opportunities for tactical quick wins and long-term strategic goals to achieve better collaboration across the supplier landscape.
Target Operating Model Design
We provide a full design and implementation service to develop Service Integration and SIAM capabilities. This includes governance frameworks, skills development, process development and service management tooling. Our approach ensures that delivery is owned by the business’s service management organisation and that the design fully integrates with existing organisational capabilities.
Service Management Transformation
Syamic helps with strategic planning for SIAM and service management transformation through four steps.
- Understanding the current state of service management in the organisation
- Describing the future state and what the organisation would like to achieve
- Outlining the steps needed to achieve the future state
- Detailing the next stages in the transformation